All orders will be shipped within a few days from receiving the payment.
We partners with global merchants and artisans, this means that your order is shipped from global areas such as the United States, Canada, Italy, Germany, Thailand, Japan, Canada, Australia, China, etc..because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it is not delivered quickly, it’s on its way, simply use the tracking to see where it is in real time or in case of doubt or problems you can contact us Mon to Fri by email at firstname.lastname@example.org
What is your lead time?
Most orders are received in 2-4 weeks from order to delivery.
Add a few days for custom orders.
I need an item by a certain date!
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.
We can offer to expedite the shipment with DHL or Fedex. Please obtain a quote from us before you order. Many times, if an order is expedited, it can be received in as little as 1-1.5 weeks.
If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.
ADDRESS / DELIVERY ISSUES
In cases where there are issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. This may also involve the recipient picking up the parcel at the courier’s office. We do our best to Liaise with the courier, but due to varying timezones and different languages, the problem is resolved much more quickly with the recipient’s involvement.
NON DELIVERIES / RETURNED DELIVERY
If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel – this will be calculated and communicated before re-sending.
If the customer decides that they would like a full refund instead, a refund can be issued only when the returned parcel is received and the original postage costs to send the parcel will be deducted from the purchase price.
How much does shipping cost?
All our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance.
UNITED STATES AND CANADA
FREE shipping for any order.
Shipping time with UPS.Door to door.
Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.
AUSTRALIA AND NEW ZEALAND
FREE shipping for any order.
UNITED STATES, UNITED KINGDOM ,Germany , Canada, Belgium , Netherlands , France , Denmark , Austria , Italy , Greece , Sweden , Cyprus , Croatia , Spain , Czech Republic , Hungary , Romania , Poland , Norway , Finland , Croatia , Slovenia , Switzerland , Ireland , Portugal , Estonia ,
Shipping time with Royal Mail Or UPS.
Orders are typically received in 10-21 days from date of order.
UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-28 days)
Click on the website and enter the tracking number
RUSSIA (China-Russia Special Line Express 10-30 days)
If your country is not listed please email us at email@example.com and ask for shipping rate to your specific country.
Who pays the import Tax and VAT?
In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
If you belong to the European Union, Canada and the United States, we will ship by UPS, Door to door, and you do not need to pay any import duties. (Our freight forwarder will pay your import duties)
This service is limited to selection: standard shipping channels
Average handling time?
Estimated handling time: 1-4 days.
Special items requiring customizing may incur an extra 3-4 working days.
Shipping exclusions :
We do not ship to the following countries / regions:
- Afghanistan, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Vietnam, Yemen, Cook Island, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.