Here at Luxcidi our customers are important to us and we want you to be happy with your purchase.
It’s important that you inspect your goods as soon as possible after they have been delivered.
If you are not entirely satisfied with your purchase, you can return it for a refund within 15 days from the date of purchase. Return shipping fees are not refundable and customers have to return the product on their own cost!
Prior to returning the item, please contact us on firstname.lastname@example.org and we will guide you through our simple returns process.
Goods Damaged in Transit:
If an item is damaged in transit, you must contact us at email@example.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.
Return of Faulty Goods:
If you have received a faulty item, please contact us at firstname.lastname@example.org so that we can assist you. Time frames for refunds on faulty good will vary from product to product.
Important notes :
- If the shipment arrived in your country and there is no response from you then your shipment will be returned back to the origin country. In this case, we will only refund you the product cost (and customs charges if applicable). Shipping charges will be non refundable.
- After receiving the shipment, if you find any product is missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 60 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this time frame.
- In the rare cases, a shipment can be stuck in customs and may need a declaration or additional documents from your side. If you are failed to provide the requested declaration or additional documents then we will not be able to offer any refund from our side because the shipment will be confiscated by the customs authorities.